Welcome to prom 2015! Looking for that perfect gown is fun and exciting, and it is hard not to fall in love with every single dress we have listed under our “Prom Dress” category. So what happens if you live out of town and you see a dress from our website that is THE ONE? Not to worry, I have you covered with this blog! If making the trip to Buffalo to shop through our in-stock collection isn’t going to work for you, you can simply order your gown through our amazing Customer Service Department! Here are the simple and easy steps to take to order a dress off of our website:
Step 1: Once you pick out a gown you would like to order, click the picture to get the dress style number. (Once you click on the picture it will enlarge on your computer screen. Underneath the picture will be a text box with the different sizes and colors the dress comes in, the style number will be 4-5 numbers long and located at the very beginning of the text box)
Step 2: Contact our Customer Service Department either online or by telephone.
1. Online through our website. You can locate the “CONTACT” button at the top or bottom of our website which will direct you to our “Contact Form”. Here is where you will fill out your contact information and then in the “message box”, please state the style number, size and the color of the dress you are interested in ordering. One of our customer service representatives will then contact you to complete your order.
2. By telephone. You can call our toll free number at 1-877-369-3438 weekdays from 10AM to 6PM EST. You will be instructed to leave a voice message with your contact information as well as a convenient time for one of our representatives to contact you back at. (Please note that our customer service department is closed on the weekend. All orders placed over the weekend either by phone or email will be reviewed on Monday and contacted back by order of purchase.)
Step 3: Within 1-3 business days, a Customer Service Representative will contact you to complete your order. This is where the representative will give you all of the information you desire about the specific gown you are looking to order. They will go over all of the ordering details for you and also answer any questions that you may have! (At the very bottom of the blog, I posted some commonly asked questions with answers for you!) Once you are ready to order, our representative will gather your payment information and process the order.
Before your order is shipped out to you, you will be contacted to let you know it is on its way! Once shipped, the dress should arrive to your home between 3-7 business days depending on your location. All of our shipped dresses are tracked to ensure they arrive to you safely. Any questions or concerns during the ordering process can be answered by your customer service representative.
COMMONLY ASKED QUESTIONS:
Q: After I place my order how long will it take to be shipped out?
A: Once your order has been completed, we will check and see if your dress is currently in stock. If the dress is available it will be shipped out in 1-3 business days. In the event that the size or color you order is temporarily sold out, unavailable, or back-ordered, we will contact you with further information on an estimated ship date. All orders are guaranteed to be in by your wear date.
Q: How long will it take to arrive to my home once it is shipped?
A: Depending on your location, most shipments take 3-7 business days to arrive. If you are an International customer, it may take a longer due to the possibility of it being held up at customs.
Q: Will I have to pay an additional fee if I order online?
A: No, but you may be required to pay a shipping cost depending on your location. (International shoppers will automatically be required to pay shipping due to customs and international shipping)
Q: What method of payments can I use for online purchases?
A: We happily accept Visa, MasterCard, Discover and American Express. (We do not keep credit card information on file, your payment information will be shredded after purchase)
Q: How will I know which size to order?
A: All of our different designers have separate sizing charts with the appropriate bust, waist, and hips measurements. We will go off of your measurements and the designers to get you the best fit gown. (Please remember, you must fit the biggest part of your body. For example, if you have bigger hips and a smaller bust, we will order the correct size to fit your hips. Alterations may be required to make smaller areas fit correctly.)
Q: Can I ask for the tracking number so I can keep track of the gown too?
A: Of course! Once you receive confirmation that your dress is about to be shipped out, ask the representative to please pass along the tracking number so you can keep track as well.
Q: Can I order a dress online and pick it up at your Boulevard Mall location?
A: Absolutely! If you choose to have a your order sent to the Boulevard Mall to pick up just let the representative know you would like to direct the shipment to our store location and not your home. Once your dress arrives on location a sales rep will call you. Your dress will then be put into our Paid-in-Full section and you can pick it up at your convenience.